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Case Study 3: National HVAC Franchise   From 12 Locations to 68 Active LSA Accounts expanding into Plumbing and Electrical4 years of management (and going)

Ben Fisher · December 1, 2025 ·

Goal

Clear Google background verification, launch multi-location Local Services Ads, scale into new markets, and maintain top rank placement at full bid capacity month-over-month.

Background

A national HVAC franchise joined us in September 2020, with only 12 active LSA accounts that failed background checks, preventing ads from running 

  • No ability to receive leads
  • No ranking or market visibility
  • No location-level revenue from LSA
  • A few accounts were sitting live but unmonetized 

We stepped in, removed compliance roadblocks, activated LSA accounts, and scaled their LSA footprint nationwide.

Start date: September 2020

Initial performance: 0 leads, 0 calls, no billable LSA activity

What Moved the Needle

1. Background Approval and Compliance Clearing

We handled the full verification process:

  • Licensing, insurance, document validation
  • Managed Google screening + onboarding hurdles
  • Resolved background checks that had been stuck for months
  • Escalated through our Direct LSA contact Managed Partner channels 

This unlocked the foundation needed to scale.

2. Multi-Location Expansion Strategy

Once verified, we expanded aggressively not only in HVAC but also in Plumbing and Electrical verticals. Growth was rolled out in controlled phases to manage spend, call routing, staffing, and review velocity.

3. Ranking Dominance + Max Bid Strategy

We monitor and adjust rankings across territories monthly.

  • Consistently maintain top placement. 
  • Accounts run at max weekly bid capacity. 
  • High-intent seasonal demand captured in full. 
  • Competitors cannot outrank without outspending.

This shift turned visibility into a competitive wall that others can’t climb.

4. Lead and Revenue Growth

🔹 High-volume calls

🔹 Strong conversion from call → connected call

🔹 Multiple brands over $5K–$46K monthly spend

🔹 Leads are flowing consistently across markets

Why Continued Partnership Matters

This franchise is winning because optimization is active, not static.

✔ We secured verification that unlocked revenue

✔ We scaled from 12 → 68 live markets over a 4-year period.

✔ We maintain top rank placement at max bid capacity in all verticals.

✔ We oversee performance for every region monthly.

✔ Franchise relies on LSA results for techs.

If monthly optimization stops:

⚠ Rankings fall → competitors take top spot

⚠ Cost per lead increases as quality drops

⚠ Screening + expansion stall

⚠ Revenue tied to LSA slows across the network

Four years of growth wasn’t luck; it was management.

 

Before

After

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About Ben Fisher

As a specialist in local SEO, Ben has been helping businesses grow their online presence since 1994. Thanks to his contributions to the Google My Business Forum, Ben has been hand-picked by Google as a Google My Business Product Expert. Ben is also a contributor to the annual Moz Local Search Ranking Factors Study, and a regular contributor to BrightLocal.

Ben is the co-founder of Steady Demand, a local SEO and social media company. The team at Steady Demand specializes in helping clients fight map spam, navigate the most complex Google My Business issues, and troubleshoot ranking issues on Google.

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