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Blog

Google My Business Adds New Workflow for Claiming and Review Chips

Ben Fisher · April 6, 2021 ·

In an effort to bring more and more functionality to the Transparent Merchant Experience, GMB has now made it so if you are claiming a listing, instead of making you go to a whole new page, you are given a lightbox instead. The second update is that the "Sort by" section on reviews has been …

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Google My Business Adding Reinstatement Request To Contact Flow

Ben Fisher · November 16, 2020 ·

On Oct 29th 2020 I noticed that the Google my Business get help contact form was showing redressal ID's in the form itself as you moved through the GMB support flow. I confirmed with Google that this was indeed a very limited experiment. When I saw this barry covered it on Search Engine Land and …

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Google My Business Adds Case Statuses to Contact Flow

Ben Fisher · October 27, 2020 ·

Google My Business Case ID in Contact Flor

1/28/22 - Google Business Profile support is now showing the type of case in the contact support flow. This is great, as a user of the support form, it is nice to see what cases are actively being worked on. Before, you did not know what the case ID was tried to and would have to figure it out. …

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Google My Business Reinstatement and Suspension FAQ’s and Tips

Ben Fisher · September 12, 2020 ·

Google My Business suspension for quality guidelines

Current Reinstatement Window: Up to 7 days*. Official 1st Decisions Delayed up to 7 Days*.*Based on our observations, this is not an SLA from GMB. Updated: 11/27/22 - The timeline to get a decision is really long right now, 7 days to get a response. General support turnaround is pretty fast. - …

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Google My Business Adds Email Notifications for Listing Suspended Due To Quality Issues

Ben Fisher · July 13, 2020 ·

Update 7/15/2020 : Added a link to the law, notes a link to dashboard URL is in the email, One of the most annoying things about being suspended due to quality issues (beyond the loss of visibility and revenue) is the fact that you did not know you were suspended. Call volume would drop and you …

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Google My Business Covid-19 GMB Post Type FAQ

Ben Fisher · March 25, 2020 ·

These post types launched on 3/24/2020 and are in response to the Coronavirus. This posts is just a quick FAQ on the new post type. Q: How do COVID Posts differ from regular Posts on GMB? A: COVID-19 posts would appear more prominently on your business page, allowing customers to more easily …

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